Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.
The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.
Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.
Come make an impact on the communities we serve as you help us advance health equity on a global scale.
Join us to start
Caring.
Connecting.
Growing together.
Optum, the fast-growing part of UnitedHealth Group, is a leading information and technology-enabled health services business.
Our teams are dedicated to modernising the health care system and improving the lives of people and communities.
Serving virtually every dimension of the health system, we work with a diverse set of clients across 150 countries - from those who diagnose and treat patients to those who pay for care, deliver health services, and those who supply the cures.
Optum maintains operations across North America, South America, Europe, Asia Pacific and the Middle East.
Our innovative partnerships provide technology and tools that enable unprecedented collaboration and efficiency.
As a result, we can tap into valuable health care data to uncover insights and develop strategies for better care at lower costs.
About the Role:
Do you want to impact decisions to help people live healthier lives?
Are you an innovative Senior Business Systems Analyst who thrives on developing new solutions to solve tough challenges?
We want to achieve more in our mission of health care, and so we have to be really smart about the business of health care.
At Optum, we're changing the landscape of our industry.
You will put your Business Analyst skills to work as you empower business partners and team members improve healthcare delivery.
You will be part of a team focused on developing a cutting-edge analytics platform and deploying advanced machine learning models to support Value-Based Care (VBC) initiatives, Quality Field Operations (QFO), and enterprise-wide quality performance improvement.
You will be a critical member of the team responsible for documenting business requirements and translating them into clear, actionable technical requirements for our Data Engineering, Data Science, Business Intelligence, and QFO quality operations partners.
Your work will directly support provider performance and quality initiatives, advanced analytics, quality measurement, and field-based quality programs that enable improved provider performance, regulatory compliance, and member outcomes.
You'll be in the driver's seat on high-impact initiatives that bridge analytics, quality field operations, ensuring insights generated from data and machine learning models are operationalized through QFO and VBC workflows, field interventions, and quality improvement strategies.
These projects have strategic importance to our mission of helping people live healthier lives.
We share a mission that inspires.
And we need your organizational strengths, analytical mindset, and business discipline to help fuel that mission.
Connecting data-driven insights with real-world execution across VBC and QFO to deliver measurable improvements in care quality and member experience.
Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model.
Primary Responsibilities:
Work with business partners to define and document business and technical requirements for data and analytics projects, this includes the documentation of data flows and data mapping from source systems into our analytic platform
Partner with our Compliance and Privacy team to ensure our datasets have proper member level de-identification that complies with existing customer contracts
Create user stories and acceptance criteria
Attend and participate in Daily Scrum meetings
Participate in Sprint Planning and Sprint Review meetings with the Scrum Team and project stakeholders
Participate and contribute to weekly Data Governance meetings with team leads and project stakeholders
Document data ingestion updates to the wider Stars team on a regular basis
Assist with QA of features once implemented
Support the Scrum Master as part of the Business Strategy function within the team
You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.
Required Qualifications:
Graduate degree or equivalent qualification
Demonstrated solid understanding of relational database concepts
Proven SQL querying experience
Proven experience with Agile methodology including Agile tools (e.g. Rally, Jira, Aha!)
Proven experience with analysing and documenting requirements
Demonstrated excellent communication skills
Proven stakeholder management experience
Demonstrated ability to analyse data, drive to root cause issues, identify trends, problem solve, and provide key recommendations based on analysis
Demonstrated proficiency with MS Project, Excel, Visio, PowerPoint, Confluence, and SharePoint
Demonstrated fluency in English, both written and spoken
Preferred Qualifications:
Demonstrated working knowledge of DWaaS concepts and key components within large-scale big data environments
Proven experience with HIPAA and data de-identification methodologies
Proven healthcare/pharmacy experience
Proven exposure to Machine Learning models/projects
Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application.
Proof will be required to support your application.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.
We believe everyone – of every race, gender, sexuality, age, location and income – deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes.
We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law.
Optum is a drug-free workplace.
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