Job descriptionJob Title: Customer Care Manager/SupervisorLocation: Dublin (Office-based, full-time, permanent)About the Role:We are seeking an experienced Customer Care Manager to lead and develop a growing customer service function within a fast-paced, expanding organisation. This position offers an opportunity to shape processes, drive customer satisfaction, and support business growth from our new state-of-the-art headquarters.Key Responsibilities:Manage and mentor the Customer Service team to deliver exceptional service and meet KPIs.Oversee department operations including workflow, attendance, training, and performance reviews.Act as the main escalation point for customer complaints, retention issues, and account cancellations.Identify and implement continuous improvements in customer service processes and systems.Collaborate cross-functionally with Operations, Sales, and Finance to enhance overall customer experience.Support recruitment, onboarding, and training within the department.Skills & Experience:Minimum 5 years' management experienceStrong leadership, communication, and interpersonal skills.Proven track record in customer retention and service excellence.Excellent IT, reporting, and analytical abilities with high attention to detail.Ability to work under pressure, manage priorities, and meet deadlines.Hands-on, proactive management style with a focus on continuous improvementSkills:customer care manager customer service manager