People Advisory Services (PAS) Managed Services - Operations Hub Analysts
EY offers a unique opportunity to build a career with global scale, support, an inclusive culture, and technology to become the best version of you.
You have the chance to contribute your unique voice and perspective to help EY become even better, too.
This role is part of our Belfast office, which is a successful and growing one thanks to a large and varied client base ranging from multinational listed businesses to start-ups, owner-managed, to private equity/entrepreneurial venture-backed, covering various sectors.
Our office serves as the delivery hub for many of the managed services we deliver for UK and global clients, offering you the opportunity to gain experience in service delivery for a wide variety of clients and enhance your skills working with national and international businesses.
The Opportunity
Our People Advisory Services managed services team is looking for Operations Hub Analysts to join our Belfast Office.
As an Operations Hub Analyst, you will be a critical team member responsible for supporting or solely conducting core processes within the Service Delivery Operations Hub, supporting the day-to-day delivery of managed services for our clients.
You will be the face of the EY service to our customers and have a key role to play in offering them a great experience.
You will report to the Operations Hub Supervisor.
Your Key Responsibilities:
* Handling customer enquiries and calls
* Logging enquiries and complaints (when they arise)
* Supporting and conducting administrative activities to enable key service user journeys through our services such as setting up accounts, processing bookings, and generating invoices
* Proactively seeking to resolve issues and queries, escalating them where required
* Coordinating and consolidating data to be used for MI and reporting
* Supporting onboarding and offboarding administrative activities
* Supporting contract management activities such as the refreshing of plans/certificates
* Supporting the preparation of contract documents
* Supporting the learning evaluation team with the preparation and distribution of feedback surveys and analysis of results
Skills and Attributes for Success:
We are looking for Operations Hub Analysts who have administrative operations experience in a fast-paced environment such as a shared service centre, call centre, operational delivery centre, or similar.
The ability to collaborate effectively with colleagues and good attention to detail with the ability to accurately follow agreed processes are key requirements.
To qualify for the role, you must have:
* Experience of managing administrative operations
* A commitment to delivering exceptional client service
* Good organisational skills
* Ideally, you'll also have Experience of delivering HR-related services such as learning, education, or workforce analytics
* Data analysis skills
What We Offer:
We offer a competitive remuneration package where you'll be rewarded for your individual and team performance.
Our comprehensive Total Rewards package includes support for flexible working and career development, and with Flex EY, you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings, and a wide range of discounts, offers, and promotions.
Plus, we offer:
* Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
* Success as defined by you: We'll provide the tools and flexibility so you can make a meaningful impact, your way.
* Transformative leadership: We'll give you the insights, coaching, and confidence to be the leader the world needs.
* Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.
About Us:
At EY, we exist to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate.
Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
If you meet the criteria above, please proceed to the application process on our careers page.