As the Shop Manager, you set the tone for the shop, creating a fun environment that our customers love to be in, while driving yourself and your team to achieve shop targets. You will have the ability to provide full operational support, direction, and guidance to your shop. You will ensure that the experience for every Paddy Power customer is memorable, tailoring the service you give to meet each individual customer's needs.We are constantly pushing and exploring new ways to drive the business and adapt to Retail's ever-evolving Online presence! Ideally, we want people who will embrace technology, new betting services, and innovative ways of working, as they will flourish in Paddy Power by promoting our online products and services within our shops and providing an epic customer journey.We believe results come not just from targets but also from team progression. At Paddy Power, we want managers who take pride in developing their team and are eager to train them for the next level of their careers! Our business is people, so it's up to you as a manager to ensure your team has the tools to succeed.You've been brave... You've mapped your journey to reach your career goals so far. Why stop now? We offer fantastic opportunities for managers to continue growing their careers and provide progression avenues for you to conquer.How we do it?We want people who will stay customer-focused by building strong, lasting relationships; creating a fun environment that punters love and keep returning to. This includes educating and guiding your team to deliver excellent customer service both face-to-face and over the phone, while cross-selling retail and online products and services.Other duties include:Knowing the business by engaging with the local community and competitors to better understand customer needs and gain local market insights.Leading from the front by providing clear guidance and feedback to ensure your team works to a high standard together.Staying focused on results by setting goals for yourself and your team, and actively seeking ways to improve shop performance and reach targets.Being a clear communicator by encouraging your colleagues to share ideas on how to do things better, quicker, and easier.Ensuring compliance with social responsibility commitments and all shop operational procedures, including cash management.Leading by example and maintaining shop presentation standards.Are you a team player who can provide clear guidance and feedback? Do you love to get your team working to a high standard together? Because we're all about working together to get the job done!Are you adaptable to different situations? Do you remain curious and wish to develop constantly? Paddy Power can guide you along the way, continually enabling you to map your journey with this exciting brand. But it's your dedication and loyalty that matter most!About UsOur work experience encompasses everything that's unique about us: our culture, core values, company meetings, commitment to sustainability, recognition programs, and most importantly, our people. Our employees are self-disciplined, hardworking, curious, trustworthy, humble, and truthful. They make choices that benefit the team, seek opportunities to collaborate and make a difference, and help us be the #1 Top Workplace in the area.Join us and grow your career with Flutter!Please create a candidate account after submitting your application to track its progress.
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