Overview
Our client is looking for experienced Trust & Safety professionals to join their Escalations team. This is a temporary contract.
Responsibilities
* Serve as an expert to interpret and enforce the clients terms of service (including but not limited to Community Standards, Advertiser & Commerce Policies and Product specific guidelines)
* Investigate emerging risks on company products through the review of potentially abusive content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material across organic, ads and commerce.
* Gather, analyse and utilize data from content/ad/account reviews to generate insights
* Adapt to changing requirements and requests effectively
Minimum Qualifications
* 5+ years of experience in Trust & Safety or Online Operations for a tech company, operations or similar roles
* Critical thinking with a proven track record of enhancing customer experience through innovation and continuous improvement
* Ability to work with graphic and objectionable content.
* Ability to make judgments under tight deadlines and competing priorities
* Basic knowledge in analytical tools (e.g., Excel, SQL) for driving analytics
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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