Role Summary:
* We are seeking a seasoned Guest Services Associate to develop and maintain strong relationships with our guests, focusing on exceptional customer service and building loyalty.
Main Responsibilities:
1. Guest Experience: Create memorable experiences for our guests by offering personalized services, resolving issues promptly, and ensuring seamless stays or events.
2. Relationship Building: Foster long-term relationships with guests, understanding their preferences and needs, and exceeding their expectations through attentive and proactive service.
3. Event Management: Oversee the planning and execution of private events, including coordinating logistics, managing details, and delivering exceptional results.
4. Cross-Functional Collaboration: Work closely with various departments to ensure seamless event execution, efficient communication, and high-quality guest experiences.
Key Requirements:
* Prior experience in hospitality, guest services, or event management is essential.
* Exceptional interpersonal skills, ability to build rapport with guests, and communicate effectively with colleagues.
* Strong problem-solving skills, attention to detail, and ability to multitask in a fast-paced environment.