Operations Manager Job Description
The Operations Manager plays a key role in ensuring the smooth day-to-day running of our national office.
* Manages internal operations to maintain a productive and well-supported working environment for staff.
* Lines manages administrative staff, providing support and guidance as needed.
* Develops and implements administrative systems, policies, and procedures.
* Oversees the management of office premises, equipment, suppliers, and logistics.
Key Responsibilities:
* Collaborates with senior management to develop operational plans and strategies.
* Works closely with programme leads to plan and coordinate logistical support for organisational activities.
* Supports cross-team collaboration and effective internal communications.
* Develops and maintains robust data recording and monitoring systems.
Person Specification:
Essential:
* Minimum 3 years' experience in operations or administration management.
* Business administration, management systems, or project management qualification or equivalent experience.
* Strong organisational and project management skills with attention to detail.
* Proven ability to oversee IT systems and deliver technology-focused projects.
* Familiarity with CRM platforms, cloud-based, and learning management systems.
* Proficiency in Microsoft 365 (including strong Excel skills).
* Understanding of GDPR compliance.
Desirable:
* Knowledge of the education sector and experience working with schools and volunteers.
* Experience of working in the charity sector and/or membership organisations.