Job Overview:
We are looking for a friendly, knowledgeable, and customer-focused Trade Counter Sales Assistant to join our team at our EEW Ross Plumbing branch. You will be the first point of contact for trade and retail customers, providing expert advice, processing sales orders, and ensuring the smooth running of the trade counter.
Key Responsibilities:
* Serve customers at the trade counter and provide product advice and support
* Build and maintain strong relationships with trade customers, including plumbers, contractors, and builders
* Process orders efficiently using the company's sales and inventory systems
* Upsell products and promote special offers to increase sales
* Maintain stock levels and assist with stock control and replenishment
* Prepare customer orders for collection or delivery
* Ensure the trade counter area is clean, well-stocked, and organized
* Resolve customer queries and complaints in a professional and timely manner
* Support the warehouse and delivery team as required
* Work collaboratively with other staff to meet sales targets and customer service standards
Skills & Experience Required:
* Previous experience in a trade counter, retail, or customer service role (plumbing or builders merchants preferred but not essential)
* Good knowledge of plumbing products and materials (training can be provided)
* Strong communication and interpersonal skills
* Ability to work under pressure in a fast-paced environment
* Basic IT skills and experience using sales or inventory systems
* A positive attitude, reliability, and a team player mentality
Preferred Qualifications:
* Product knowledge in plumbing, heating, or bathroom supplies
* Forklift license (desirable but not essential)
* Driving license (if required for occasional delivery support)
Working Hours:
Monday to Friday: 8am to 5pm
Saturday: 9-12
Salary & Benefits:
* Competitive hourly rate or salary (depending on experience)
* Staff discount on products
* Pension scheme
* Opportunities for training and career progression
* Bonus scheme (if applicable)
Job Types: Full-time, Permanent
Pay: €27,000.00-€35,000.00 per year
Benefits:
* Company pension
* Employee discount
* Sick pay
Work Location: In person