Hotel Operations Manager Role Summary
This is an exciting opportunity for a hospitality professional to oversee hotel operations across multiple properties, driving service excellence and profitability.
The successful candidate will be responsible for leading, supporting, and developing hotel management teams, fostering a culture of excellence and accountability. Key responsibilities include:
* Overseeing daily operations across multiple hotel properties to ensure consistent delivery of high standards
* Implementing operational strategies to enhance efficiency and guest satisfaction
* Leading and developing hotel management teams to achieve business objectives
* Driving sales and profitability by identifying opportunities for growth and implementing cost control measures
* Ensuring compliance with health & safety regulations, licensing laws, and company policies
* Collaborating with department heads to maintain high performance in rooms, food & beverage, events, and leisure departments
* Analysing key performance indicators (KPIs) and preparing regular reports for senior management
* Championing a guest-focused culture and ensuring all hotels consistently exceed guest expectations
We are seeking a highly motivated and experienced individual who can lead our hotel operations team. If you have a passion for delivering exceptional customer experiences and driving business results, we encourage you to apply for this exciting opportunity.
Responsibilities
* Day-to-day hotel operations management
* Leading and managing hotel staff
* Driving sales and revenue growth
* Improving hotel efficiency and productivity
* Ensuring high levels of customer satisfaction
Requirements
* Proven experience in hotel operations management
* Strong leadership and management skills
* Ability to drive sales and revenue growth
* Excellent communication and interpersonal skills
* Highly organized and able to work under pressure
What We Offer
* A competitive salary and benefits package
* Ongoing training and development opportunities
* The chance to work with a dynamic and growing hotel group
* A collaborative and supportive work environment
How to Apply
* Submit your application, including your resume and cover letter, through our website
* Include your availability for interview and any relevant documentation