Job Summary
A highly skilled Technical Analyst is sought after to provide expert IT support and leadership within a dynamic organization.
This key role involves playing a pivotal part in both internal technical operations and customer-facing support, requiring an individual who is passionate about service excellence and eager to advance their technical career.
* Lead and mentor a team providing IT support on various issues.
* Maintain organization and accuracy, prioritize tasks effectively.
* Assist in mentoring and training team members.
* Address user requirements with commercial insight.
* Diagnose and resolve complex technical issues.
* Stay updated on emerging technologies.
Required Skills & Qualifications
* Minimum 3 years in technical support with leadership experience.
* Project management skills, including proposal writing.
* Strong knowledge of OS, networking, and hardware.
* Excellent communication skills, ability to explain technical concepts clearly.
* Ability to multitask and work under pressure.
* Logical thinking and problem-solving skills.
Preferred Experience With
* Microsoft & Apple OS
* Kaseya & Datto Products
* Office365 & Intune
* Desktop/mobile support
* Android and iPhone devices
* PoS/EPoS
* Industry certifications (e.g., CompTIA A+, Network+) preferred.
Benefits Package
* 33 days holiday per annum
* Mobile phone & laptop
* Pension scheme
* Training & qualification opportunities
* Access to cutting-edge technology
* Professional development opportunities
* Dynamic work environment