Company Description
evcoms is a recognized leader in communication, Cloud, Workforce Optimization (WFO), Workforce Management (WFM), and conversational analytics solutions. The company partners with large enterprises to deliver tangible, innovative results and significant cost savings. Known for their agility and swift adaptability, evcoms stands as one of the fastest organically growing communication businesses in the UK and Ireland.
Role Description
evcoms
is seeking a skilled Telecommunication Engineer with strong Avaya experience to join our dynamic and growing team. This role involves a mix of field-based work, on-site installations, remote support, and system maintenance for customers across Ireland. Avaya Experienced is a must
,
willing to learn new technology such as NICE CX1,
Location:
Ireland (Nationwide travel required must reside in Ireland)
Key Responsibilities
* Perform installations, upgrades, and support for Avaya solutions, including:
* Communication Manager (CM) 10
* Avaya Aura Contact Centre (AACC)
* IP Office Server Edition
* Provide both on-site and remote technical support.
* Troubleshoot faults, carry out diagnostics, and ensure timely resolution of issues.
* Travel nationwide to customer locations for projects, maintenance, and emergency support.
* Work collaboratively with the wider engineering and support team to deliver high-quality service.
Requirements
* Strong hands-on experience with Avaya technologies (CM 10, AACC, IP Office Server Edition).
* Ability to work independently in the field and handle on-site installations and configurations.
* Full Irish B licence or recognised equivalent.
* Solid understanding of telecommunication systems, networking, and VoIP.
* Excellent problem-solving skills and a customer-focused approach.
* Ability to travel across Ireland as required.
What We Offer
* Competitive salary and benefits package.
* Training and certification opportunities.
* A supportive team environment within a growing organisation.
* Opportunities to develop and expand your technical skillset.