Job DescriptionBenefits:Competitive SalaryStarting twenty-two holidays Medical refund schemeEnhanced statutory sick pay1.5% employer matched Pension schemeEnhanced Maternity and Paternity benefitsAccess to Hubex benefits and discounts platformLife Assurance x2 basic salaryEmployee Assistance ProgrammeOpportunities for career advancement and professional developmentVoluntary flu vaccination voucherBike to Work SchemeKey Responsibilities:Be aware of daily requirements and complete workload in a timely manner.No Key Report – Highlighting stolen keys / Putting issues on Fleet SheetFlat battery checksAssigning Tyre jobs to Tyre CompaniesManaging the on-street sheet – Assigning jobs to Angels / Regions / External suppliers etcChecking communication groups to open / close cars / fuel cards etc.Moving bookings for unavailable carsMaking sure fleet bookings are on for the appropriate time / extended if necessary.Managing Clamps, paying clamps, assigning to Angels, re-charging customers, moving bookings, dealing with customer queriesManaging internal alerts to spot potential fuel card fraudAssisting call centre with escalationsManaging spare keys / logbooksWorking in conjunction with the on street team to resolve issues remotely where possible reducing vehicle down-time. Update manager on progress preparing weekly activity reportsManage various administrative support functions for the GoCar teamFuel Cards Management to include belowKeeping the Master File up to dateCancelling stolen / lost cardsGetting new cards put into cards and updating themChecking the transaction reports for anything suspiciousChecking the decline report for stolen cardsKeeping proper stock of cardsAdhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.Ad hoc duties as directed by Management.Your Skills:Previous experience in the automotive/ operations/administration industryTeam player with excellent customer service, IT skills including Microsoft Excel and WordExcellent organisational and interpersonal skillsAbility to work on own initiative.Good communications skills - both written and verbalFull Clean driving licence**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **EMG2Europcar Mobility GroupEuropcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning.Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.More info at: www.europcar-mobility-