Beauty Consultant Role Overview
The main goal of this role is to provide exceptional customer service and achieve sales targets.
Our Beauty Consultants are ambassadors for our brand, passionate about beauty and dedicated to delivering a 'customer first' experience. They work as part of a team to ensure consistent delivery of excellent customer service and contribute to achieving store targets and KPIs.
About You:
* Able to deliver a customer-centric approach.
* Understands store targets and KPIs.
* Strong communication skills.
* Leads by example.
* Values honesty and integrity in working relationships.
* Embraces change.
* Flexible to meet rapidly changing priorities and deadlines.
* Able to follow direction.
* Open and supportive of other ideas.
* Positive attitude.
* Passionate about beauty.
* Able to use your own initiative.
Role Responsibilities:
1. Delivering unbiased customer advice through exceptional product knowledge.
2. Working as one team to ensure a 'customer first' experience is delivered consistently.
3. Exceeding sales targets and the company acquisition target.
4. Following all stock handling policies to ensure stock accuracy and minimise stock loss.
5. Communicating clearly and concisely with the store team.
6. Confidently communicating with external business partners and store visitors.
7. Fully embracing the team effort and taking pride in achieving the common goal.
8. Creating an inclusive, welcoming and approachable store environment.
9. Maintaining up to date product knowledge and sharing with the team.
10. Understanding and adhering to all Company policies and procedures.