OverviewEnterprise Customer Success Manager (CSM) at Nitro Software. The CSM leads the post-sales lifecycle for Nitro’s portfolio of business customers, developing and executing strategies to ensure customers realize value from Nitro products quickly through educational experiences and self-help resources.As the voice of the customer, the CSM is an active listener and strategic thinker who balances customer needs with Nitro's business objectives.ResponsibilitiesServe as the primary post-sales point of contact for Nitro’s portfolio of Enterprise customersDrive engagement and product adoption to cultivate customer partnershipsOwn customer satisfaction and retention within a portfolio of business accountsProactively engage with a diverse set of customers, typically IT leaders, at directors to C-levelEnsure successful onboarding and Nitro rollout for new customersIdentify customer health risks early and collaborate with internal teams to mitigate churnPartner with sales to identify expansion and upsell opportunities in the post-sales cycleCoordinate with cross-functional teams (sales, marketing, product, support, engineering) to address high-priority customer needsSuccess CriteriaStrong commitment to achieving customers’ business objectivesAbility to prioritize customer needs and elevate issues with the most impact on satisfaction, retention, and growthEffective management of customer expectations and setting realistic expectationsExcellent written and verbal communication skillsProactive, self-starter with a passion for process improvementProven track record in a customer-facing role and in driving internal initiatives to increase engagement and satisfactionAbility to work effectively in a collaborative, team-based environmentRequirementsBachelor’s Degree or equivalent work experience3–5 years of experience in B2B account management, customer support, customer success or consultingCommitment to Nitro’s mission and valuesTravel up to 10% of the timeNice to HaveProficiency in additional languages is a plus (not required).Why NitroNitro offers a comprehensive benefits package including health, dental, vision, retirement (and country-specific benefits). We promote work-life balance and flexible approaches to work.Benefits and Work ModelFlex Time Off to accommodate holidays, family, and appointments. Hybrid work model with three days in global offices (e.g., Toronto, Dublin, Antwerp, Porto, Melbourne) and two days remote per week.Equal Opportunity StatementNitro strongly encourages applications from all qualified individuals regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. We provide accessible candidate experiences and invite accommodations throughout the interview process and beyond.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionOtherIndustriesSoftware Development
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