Job Overview
The primary role of the Risk Management Professional is to deliver exceptional customer service, driving business growth and retention through targeted sales strategies.
Main Responsibilities:
* Provide a high standard of service to existing and new customers, ensuring seamless communication and efficient issue resolution.
* Meet or exceed sales targets for new business and retention by identifying opportunities for cross-selling and upselling.
* Streamline policy amendments, guaranteeing customer satisfaction and meeting deadlines.
* Collaborate with team members to achieve overall business objectives, fostering a culture of teamwork and open communication.
* Maintain comprehensive knowledge of Personal Lines and Commercial products, staying up-to-date on industry trends and regulatory requirements.
* Support team colleagues in achieving their sales and customer service targets.
* Maintain accurate records of customer interactions, transactions, and correspondence.
Requirements:
* Relevant third-level qualification (e.g., degree in Business, Finance, or related field).
* Proven sales or customer service experience, preferably in the insurance industry.
* Excellent communication, organisational, teamwork, and problem-solving skills.
* Ability to work in a fast-paced environment, prioritising multiple tasks and meeting deadlines.