Location:County WicklowPosition Type:Full-TimeSalary:Dependent on experienceAbout the Role:We are recruiting on behalf of our client, a 4-star hotel in County Wicklow, for an experienced Front Office Manager. You will oversee front desk and reservations operations, ensuring a smooth and welcoming experience for all guests. The role requires strong leadership and excellent customer service skills, with the ability to motivate and manage a team effectively.Key Responsibilities:Provide excellent service to guests, handling enquiries and resolving issues promptly.Lead and train the front desk and reservations team, fostering a positive and professional environment.Manage front desk procedures including check-in/check-out, room allocations, and billing.Coordinate with housekeeping, maintenance, and management to ensure smooth operations.Monitor room availability and reservations to optimise occupancy and revenue.Prepare reports on operations, guest feedback, and team performance.Ensure all team members comply with hotel policies, procedures, and safety standards.Build strong guest relationships, anticipating needs and exceeding expectations.Qualifications:Minimum 2 years' supervisory experience in a hotel front desk or customer service role.Excellent communication and interpersonal skills with a professional, approachable manner.Strong problem-solving skills and a customer-focused mindset.Experience with hotel management software and Microsoft Office Suite.Flexible to work weekends and varied shifts.Passion for hospitality and delivering exceptional guest experiences.Benefits:Career development opportunities and ongoing training.Staff discounts across hotel facilities and dining.Meals provided while on duty.