The AA is embarking on an exciting growth and transformation journey. We are seeking a highly driven, adaptable and confident individual to support our NCT Technical Services team in providing best in class customer service to our clients.
This role will form part of the dynamic Technical Services team and will report to the Audit Services Operations Manager.
The successful candidate will be responsible for conducting inspections at CVRT Testing Centres to ensure tests are conducted to the highest standards and in line with documented procedures, as well as conducting Inspections at Operator premises to ensure that they are operating within legislation.
Key Responsibilities:
* Conduct inspections at CVRT Testing Centres to ensure tests are conducted to the highest standards and in line with documented procedures
* Conduct Inspections at Operator premises to ensure that they are operating within legislation
* Conduct CVRT Testing Centre consistency checks to ensure that test equipment produces uniform readings
* Produce reports following inspections
* Provide support to the business in other tasks, projects and areas as they arise
Minimum qualifications, experience & skills:
* 2 years as HGV mechanic experience
* Qualified HGV Mechanic/Technician Level 6 IMI and/or IRTE qualified
* Experience dealing with business and public customers essential
* Motor trade (service advisor, parts sales, or similar) experience a benefit
* Previous experience in DOE Testing would be an advantage
* Strong level of competence with MS Office (Outlook, Excel, Word, etc.)
Additional Required Key Skills & Attributes:
* An excellent understanding of systems and processes operated within this environment
* Excellent planning and organisational skills
* Ability to engage and converse successfully with customers
* A positive can-do attitude, high energy and an eagerness to excel in everything they do
* A strong work ethic and highly committed individual with a proven track record of delivering successfully to deadlines
* Highly adaptable and flexible to needs of the role and the business
* Excellent resilience and can cope with high pressure work environment
* Quick-thinking problem solver who is proactive in anticipating issues or suggesting new developments
* Excellent time management skills with the ability to rapidly reprioritise according to the changing needs of the business
* An excellent self-starter with the ability to own and drive their work independently while also working very effectively with others and utilizing expertise of others well
* Exceptional interpersonal, communication and teamwork skills, and ability to influence and develop relationships with individuals at all levels of the organisation