Job Description:
Main Objective:
* To ensure the efficient management and coordination of workshop operations, leading to customer satisfaction.
* To guarantee that work is completed on time and efficiently, thereby contributing to the achievement of departmental performance targets.
Key Responsibilities:
1. Management
2. Monitor progress of jobs in the workshop and advise service advisors and reception of any delays or issues
3. Ensure jobs are allocated across the department and it is adequately staffed to achieve departmental objectives
4. Prioritise workshop jobs with the Aftersales manager and General Manager to meet customers' requirements
5. Signed off job cards for appropriate warranty work
6. Guarantee the correct warranty procedure is followed on new and used vehicles and all documentation relating to warranty work and returnable components is up-to-date and accessible
7. Ensure adequate support is given to the technical team so that the hours and materials used optimise cost effectiveness, using dialogues to identify parts required and up-sale opportunity
8. Liaise with the Parts team to ensure appropriate and timely pre-picking for planned jobs
9. Authorise and document all consumable and internal parts requisitions
10. Maintain a clean, well-decorated and tidy workshop to achieve the highest standards of workshop presentation
11. Assist the Aftersales Manager and General Manager to ensure optimum staff performance and efficiency is achieved at all times through the recruitment, assessment and training of all team members
12. Provide regular feedback to the Aftersales Manager and General Manager on departmental activity and performance
13. Assist site Management and HR with employment relations and recruitment & selection
14. Readiness to attend and undergo training as and when required by the Company and the Manufacturer
15. Weekly technician toolbox meeting
16. Customer facing when needed - complete road tests and deal with queries to resolution
17. Ensure service processes meet ISO requirement and are implemented in a consistent manner
18. Collaborate with Aftersales manager to ensure a safe and healthy working environment ensuring staff comply with Health and Safety requirements