IT Support Engineer, Cork, Site Based You will be responsible for implementing changes and managing the day to day issues that arise on validated Computerised Instruments in QCL Labs and Manufacturing Operations.
You will work within a collaborative Computerised Instruments team and will be required to have excellent communication/interpersonal skills with the ability to work on their own initiative.
What you will be doing: You will be maintaining the incident queue in Service Now and manage & resolve issues as they arise in a timely manner.
You will be Investigating and troubleshooting problems which occur and determine solutions or recommendations for changes and/or improvements You will be responsible for Initiating and implementing Change Control activities in accordance with Quality Standards and Practices You will execute and monitor data backups, request security patching updates from Global Team, manage the deployment & resolve issues You will support activities in line with project schedules You will be generating computer system validation documentation in accordance with site procedures and GMP guidelines Follow all relevant Environmental, Health and Safety procedures and assist in incident investigations as required.
You will be responsible for the quality control function in pharmaceutical production.
What you will bring: 3+ years experience supporting IT applications e.g.
troubleshooting, managing incidents and change controls, design documentation, test case development, system testing Experience of working in a pharmaceutical API manufacturing operation or a regulated environment Experience working in a Win 10 environment Experience of server and workstation platforms Experience of SQL databases would be an advantage Experience implementing changes for IT applications in a GMP environment would be an advantage Strong oral and written communication skills.
Self-motivated, detail-oriented and excellent organizational and time management skills What do we offer?
Shape your career bring your ideas and pursue innovative career tracks, opportunities and job rotations Learn and grow enhance your professional development through education and training Keep current our skills training helps you keep pace with the changing workplace Give back help improve our communities and environment Stay healthy be well with health plans that support you and your loved ones Invest in yourself plan for the future with our compensation and benefits package, including holidays What is the application process?
1.
CV submission 2.
HR interview with designated recruiter 3.
Stage 1 interview with hiring manager 4.
Stage 2 interview with practice lead or client About Cognizant Cognizant Company is a world leader in delivering digital transformation solutions to Life Sciences.
Through our knowledge and expertise in Automation, MES & Digital, we deliver stable manufacturing systems that are optimised to improve operational efficiencies, whilst maintaining compliance.
Our specialist engineering teams have the aptitude to deliver and support Pharma 4.0 architectures and solutions covering all IT, OT and IoT applications, infrastructures and services.
Skills: GMP ServiceNow Change Control Laboratory Pharmaceutical It Support