Job Overview
The Service & Maintenance Manager plays a pivotal role in leading and growing the team, ensuring excellent service delivery to customers.
This role is instrumental in managing operations, expansion, and continuous improvement of the Service & Maintenance business unit.
* Service Operations:
o Oversee daily operations, manage day-to-day activities of the Service department to ensure efficient and effective service delivery.
o Ensure service jobs are administered per Standard Operating Procedures (SOPs) with monthly reviews of work orders and reporting.
o Implement and develop group systems to manage planned, reactive, and emergency service requests efficiently.
* Team Management & Development:
o Manage and grow the existing team to support sustainable business growth while maintaining high service standards.
o Work with HR to implement training and upskilling programs for team members.
* Business Growth & Strategy:
o Tendering; responsible for pricing of all works ensuring margin targets and customer value are achieved.
o Deliver on annual budget and business development strategies, exploring growth opportunities.
* Continuous Improvement:
o Identify, plan, and implement a continuous improvement program for the repair and service business.
* Reporting & Communication:
o Issue monthly performance reports and Key Performance Indicators (KPIs) to the Group Senior Team.
Required Skills and Qualifications
* Strong leadership and team management skills.
* Ability to empower the Service team through training, to improve their skills and knowledge and provide them with autonomy to make decisions that can resolve customer issues quickly and effectively.
Key Competencies and Skills
* Technical or business qualification preferred.
* Minimum of 5 years experience in a similar managerial role within the Service & Repairs industry.