Job Title: Knowledge Coordinator – HR Operations & Knowledge Management
Location: Dublin
Contract: 08 Months
About the Role:
We are looking for a Knowledge Coordinator to partner with our People Services & Operations (Shared Services) team. This role focuses on operationalizing processes through knowledge articles, communications, and documentation.
You will collaborate with multiple teams to ensure they are equipped to adopt changes as part of an HR transformation initiative, including the clean‑up and optimization of the knowledge repository. This is a fast‑paced, dynamic role requiring strong communication, writing skills, and the ability to understand and translate employee needs into effective content.
Key Responsibilities
Lead initiatives to ensure global operations teams have up-to-date and relevant knowledge content, particularly during technology changes
Curate and manage content across various formats, understanding how employees interact with knowledge
Maintain and improve the centralized knowledge base within the employee portal by identifying and closing knowledge gaps
Review and enhance knowledge articles by identifying redundancies and opportunities for improvement
Partner with HR teams to audit and update content for accuracy, relevance, and alignment with new systems
Translate process documentation into clear, user‑friendly communication for internal stakeholders
Ideal Candidate Profile
Experience working with HR processes and operations
Ability to create and deliver knowledge articles and documentation for diverse audiences
Strong communication skills with the ability to engage stakeholders at all levels
Understanding of end‑to‑end HR processes and employee experience journeys
Ability to think from a user perspective when designing content and materials
Experience delivering basic training or enablement sessions
Self‑starter with the ability to work proactively across teams
Strong problem‑solving and analytical skills
Ability to manage multiple priorities in a fast‑paced environment
Adaptable and comfortable with change
Experience managing competing priorities and delivering results
Required Experience
Bachelor’s degree in Communications, Business, or a related field
2–4 years of experience in document writing / knowledge management
2–4 years of experience in project or program management
Strong understanding of HR processes and compliance
Experience working with global teams and large organizations
Preferred Experience
Experience with tools such as Service Cloud, Google Suite, Slack, or similar platforms
Exposure to HR transformation projects
Experience in process documentation, training, and knowledge article creation
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