Job DescriptionDo you have a passion for creating safe online environments, a sharp eye for detail, and the drive to deliver high-quality results in a client-focused setting? Become a Community Operations Analyst in beautiful DublinOur client is a trusted outsourcing partner for leading global organizations. They are a diverse team of innovators and achievers - proud of their ability to consistently exceed goals. You will work on a project for a social networking company that operates on a worldwide level. The company engages in the development of social media applications for people to connect through mobile devices, personal computers, and other surfaces. It enables users to share opinions, ideas, photos, videos, and other activities online.As a Community Operations Analyst, you will be an integral part of the Operations Integrity department, which is dedicated to ensuring adherence to community standards and implementing safety measures on clients' platforms. Your primary responsibilities will involve reviewing reported or flagged content and evaluating it against company standards. In performing these tasks, you will need to meticulously adhere to client policies and escalate any inconsistencies or ambiguous situations. A solid understanding of cultural norms, current trends, and contemporary issues is essential for this role.What will you do?Assist the client's community and help resolve inquiries empathetically, accurately and on timeStay knowledgeable about client products and community standardsReview reported content within agreed turnaround times and quality standardsEnforce Terms of Use by monitoring reports of abuseMake well-balanced decisions and advocate for community well-beingInvestigate and resolve issues such as account support requests or reports of abusive contentGather and analyze data to improve overall user experienceIdentify workflow inefficiencies and suggest improvementsUse market-specific insights to develop scalable user support solutionsRecognize trends and escalate issues outside policy to the global teamCandidate profileNative or near-native proficiency in Dutch (C2/C1)Fluent in English (minimum B2/C1)Strong cultural understanding of the Dutch marketPrevious office experience preferred but not requiredExtremely reliable, consistent, and hard-workingPassionate about creating a positive and safe user experienceFlexible and comfortable in a fast-paced work environmentAbility to learn new information quicklyEssential competenciesStrong interpersonal, verbal, and written communication skillsHigh empathy and strong personal resilienceAbility to work under pressure and adapt quicklyGood decision-making and problem-solving abilitiesEffective time management and prioritizationStrong team playerAbility to consistently meet KPIsEmployer offersFull training and career development opportunitiesPrivate health insurancePension contribution (after 12 months)Bike to Work SchemeTax Saver SchemeAbout DublinDublin offers a dynamic mix of culture, innovation, and international lifestyle. With a welcoming atmosphere, vibrant city life, and easy access to nature, it is an ideal place for professionals seeking both personal and career growth.Multilingual Jobs WorldwideMultilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,000 candidates secure their dream jobs.