Job Description: RTB Officer Responsible To: RTB Team Leader Responsible For: N/A Location: Dundalk Contract: Full Time Permanent About Us: Tuath Housing has provided safe, secure and affordable housing since ****.
A lot has changed over the years, but our values remain the same.
In partnership with Key Stakeholders, our main focus is on delivering more quality homes to more people and providing an outstanding Customer experience to our 27,000 residents.
Working with Tuath Housing is different because we make a difference.
We maintain and develop our team of dedicated, motivated, and authentic people through focused training and career development.
Our People and Culture : Our employees benefit from a positive working culture, learning and development opportunities, and an extensive benefits package which includes: 24 days annual leave Attractive salaries commensurate with experience Pension scheme, bike-to-work scheme and a wellness allowance Career development opportunities and a study aids scheme Access to an Employee Assistance Program Flexible working and an excellent work-life balance package Tuath Housing are accredited with the Bronze Award from Investors for Diversity and are committed to promoting a diverse and respectful workplace reflective of all cultures, nationalities, backgrounds, genders, members of the LGBTQ+ community and people from traditionally marginalised backgrounds.
We are committed to creating and maintaining a workplace where all colleagues can be their most authentic self.
Tuath is committed to embedding environmental, social and governance (ESG) considerations into every aspect of the business, and to implementing a business plan that emphasises social responsibility throughout our operations.
We strongly believe in the importance and value of working in partnership with our many stakeholders to deliver more homes to more people, creating communities across the country.
By tracking Tuath's ESG achievements, we can lead the way in making the affordable housing sector in Ireland more sustainable; and by having a positive environmental and social impact Tuath will also deliver better results to our residents, our employees, and the wider community.
If you are driven to make a difference and believe that everybody needs a home, Tuath is waiting to hear from you.
Job Summary: As Residential Tenancies Board (RTB) Officer you will support all aspects of Tenancy and Dispute registrations and to provide support to other internal teams and localities.
You will work closely with the Residential Tenancies Board, keeping up to date with changes and updates that are relevant to the organisation to ensure that Tuath remains compliant.
You will work with you RTB colleagues in achieving the organisations objectives and ensuring activities are carried out to the highest standards of integrity and professionalism and within set key performance indicators.
This includes supporting operational service improvements and representing the organisation with partners and stakeholders.
You will develop and be responsible for operational application of our RTB policy and procedures.
The postholder will work alongside the Specialist Housing Manager to ensure that RTB related activities are carried out to the highest standards of integrity and professionalism.
This includes working to develop strong and effective cross functional working initiatives and supporting the implementing specific operational service improvements and supporting our Customer Scrutiny Reviews.
The following list is typical of the level of duties which the post holder is expected to perform or be responsible for.
It is not necessarily exhaustive and other duties of a similar type and level may be expected from time to time.
The post holder will be responsible for a combination of the objectives described below and annual KPIs dependent upon the requirements of the organisation.
KEY RESPONSIBILITIES (Functional):
1. To work as part of the RTB Team to provide an excellent, responsive, and effective service including overseeing and managing current registrations, ensuring annual registration is completed and identifying/ensuring all new properties that require registration are completed within specified timeframes.
2. Supporting the administration of Rents and Housing Teams Dispute Applications.
3. Ensure all Social Leased properties have the correct SLA added to the register that includes the management and updating of the Assets and Liabilities Register.
4. Ongoing monitoring of registrations to ensure the RTB is reflected with any tenancy change.
5. Supporting regular auditing and checks within the Housing Management system ensuring the accuracy of customer details.
6. To work in partnership to ensure the delivery of co-ordinated services and high levels of resident satisfaction.
7. Produce clear, informative, and meaningful reports for key stakeholders on the performance of the RTB team.
8. Ensure a high level of customer service is provided to both internal and external customers
9. Ensure the Customer Voice is at the heart of service delivery, using complaints and satisfaction survey results to drive continuous improvement and ensuring all customers are treated fairly, with respect and in recognition of their individual requirements and any protected characteristics, and that all customer complaints and enquiries are dealt with promptly and to a high standard
10. To actively seek opportunities for service development, including supporting the Lettings Manager in reviewing best practices, benchmarking, and forming operational links with other organizations and partners that benefit customers and enhance service delivery KEY RESPONSIBIITIES (Organisational):
11. Provide input into the Operational plans.
12. Adopt a collaborative and supportive approach, maintaining up to date professional knowledge and providing advice and assistance to colleagues as required.
13. Provide statistical data, information, and testimonials for annual report.
14. In all aspects of the company's work, promote effective communications, excellence in customer service, and a focus on continuous improvement.
15. Be pro-active in the development and maintaining of strong networks and relationships with colleagues and in other organisations and agencies, to ensure excellence in service delivery.
Health and Safety Responsibility
16. To conduct all activities in a manner which is safe to yourself and others.
To be aware and to act in accordance with the Association's Health and Safety Policy.
17. Ensure all appropriate health and safety risk assessments are in place and making sure colleagues are aware of and adhere to any specific instructions and use personal protective equipment where required.
Ensure that team members are aware of any risks associated with their role, adhere to any specific instructions, and use personal protective equipment where required.
This job description is not definitive or restrictive and will be subject to periodic review.