Position:
Trust & Safety New Associate
Location:
Dublin, Ireland
Contract:
Full-time role 40 hours per week, 12 month contract (with view to extension)
Work Hours:
Must be flexible to work in a 24/7 environment.
Role Description
Accenture is a trusted partner to leading platform companies.
The Trust & Safety offering helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.
Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience.
They deliver value to our clients and make a larger impact on society.
In this role you will analyse and review user profiles, audio, videos, and text-based content and/or investigate, elevate and/or resolve issues that are reported by users or flagged by the system.
Due to the nature of the role, you may be exposed to flashing lights or contrasting light and dark patterns.
You may also encounter potentially objectionable or sensitive content such as graphic, violent, sexual or egregious material.
The role requires strong resilience, coping and stress-management skills.
Accenture provides well-being support for the Trust & Safety community.
Role Details
Review, classify and/or remove content according to client guidelines, using specific tools and channels
Understand and remain updated on changing client policies and guidelines
Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
Serve as an advocate for the user community
Participate in process improvement initiatives that improve quality and efficiency of work
Participate in continuous training programmes and workgroup discussions for optimal development in the role
Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
Basic Qualifications / Skills Needed
Strong coping, emotional resilience and stress-management skills
Excellent comprehension, communication and language skills (English B2 & Swedish B2)
Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
Strong attention to detail
Comfort synthesising and analysing information from multiple streams
Strong critical-thinking and decision-making skills
Deep familiarity and passion for the internet, internet platforms and internet culture
High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
Ability to work well individually and as part of a team
Ability to work differing rotations, shifts and non-standard work hours
Flexibility in meeting changing business needs in a fast-paced environment
Commitment to quality, efficiency and effectiveness
Previous experience in business process outsourcing, customer service or content moderation is a plus
Over 18 years of age
Shift timings/requirements to work weekends and holidays
Benefits
Working for an international enterprise company
Great training
Company social events
Opportunities for career progression
Night shift health assessment requirement (if applicable)
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.
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