Lead Branch Performance
Elevate the success of a branch team through exceptional customer service and drive growth.
* Team Development:
Foster a culture of ongoing learning and professional development to shape your own branch's future.
* Community Engagement:
Pursue initiatives that support local businesses and charitable causes, promoting a positive impact.
* Diverse Work Environment:
Lead a dynamic team passionate about delivering outstanding service and building lasting relationships.
* Innovative Culture:
Drive digital transformation and lead seamless customer experiences.
* Recognition Program:
Achievements are celebrated through our employee recognition program.
About this Role:
Key Responsibilities:
* Lead, motivate, and develop customer experience and adviser teams to deliver high-quality services.
* Build customer engagement by promoting service excellence and educating customers on multi-channel offerings.
* Optimise branch commercial performance through business development, lead generation, and financial planning expertise.
* Manage risk and controls agenda, ensuring regulatory compliance and a right-first-time approach.
* Foster a customer-centric culture, delivering exceptional service and relationship building skills.
* Implement strategies to enhance branch operations and efficiency.
Requirements:
* Proven experience in customer-facing roles within Retail Finance with sales and relationship management achievements.
* Commitment to teamwork and community involvement.
* Excellent customer service, communication, and presentation skills.
* Full Qualified Financial Adviser (QFA) qualification with compliant Continuing Professional Development (CPD) hours.
* Proficient in Microsoft Office software.
* Valid driving license for travel between branches.