In StoreStoreBlackrockLocationBlackrock, DublinContract typePermanentPosition typeFull TimeSalary€16.80How We HireEveryone is welcome at M&S. No exceptions. It's your background, abilities and differences that make you, uniquely you. And when you're part of M&S, that individuality has the potential to make waves.About the roleThis section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.All the detailsThis is a Full time position and requires flexibility for opening and closing times. Any hours between 00:00 and 6am will be paid on a premium rate.Purpose of the Shift LeadLead the fill operation, delivering a sales floor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill and to lead the floor in the absence of the Colleague ManagerCoach colleagues on One Best Way and driving productivity in readiness for store openingAllocate resource effectively to deliver a quick payment experienceEnable all daily operational processes to be implemented efficiently across all areas of the store, at the correct timesCoordinate the team to deliver a clean, safe and well-presented storePlay their part in creating a great team atmosphere that is inclusive of everyoneRole model for great Customer ServiceRole model the M&S behaviours and Colleague Expectations across the storeSupport Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleaguesSupport nearby stores if operationally requiredResponsible for being a key holder and answering call outs as requiredResponsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.What's in it for you?Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.Here are some of the benefits we offer that make working for M&S just that little bit more special…20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.Competitive holiday entitlement with the potential to buy extra holiday daysDiscretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.A generous Defined Contribution Pension Scheme and Life Assurance.Full maternity pay for 26 weeks.WorkLife options, including 4-day working week or 9-day fortnight.A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.Your Profile:Good level of digital capability and can access and utilise relevant systemsGood knowledge of the commercial operation, brilliantbasicsand operational excellenceCurrent working knowledge of all VM principlesA good communicator with the ability to build relationships and work within a teamA good knowledge of the legal requirements associated with the role of a customer assistant and when duty managingMaintain high presentation standards, attention to detail and deliver on time, right first timeInterpret data relevant to the roleDemonstrates flexibility and adaptability to changeOur SupportMentorshipIt's important to us that our new colleagues feel supported in their roles and can learn from each other. That's why we offer mentorship through our buddy system.Flexible workingWe're a 24/7 business and our working patterns adapt to our customers' needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it's in the best interests of everyone.BenefitsWellbeing hubGet access to resources to support your wellbeing, including a free virtual GP service.Colleague NetworksWe want you to feel supported, no matter what.Family & Carers NetworkA support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.Menopause NetworkInitiating and encouraging open conversations about menopause by offering support and sharing experiences.Gender Equality NetworkAddressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.Health and Wellbeing NetworkProviding a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.LGBTQ+ NetworkProactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.Culture and Heritage NetworkRaising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.Cancer NetworkFostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.Forces Community NetworkSupporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.How to ApplyHere's what to expect at each stage of the application process. This can change depending on the role you've applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.Send us your applicationFill in our short application form and hit submit.Online assessmentWe'll invite you to take part in an online assessment. This could be before or after your interview.In-person assessment centreWe'll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you've applied to.DecisionAfter we've decided, we'll be in touch. If you've been successful, we'll officially invite you to join the team and let you know the next steps.