Part-time Clerical Officer - Admissions - UPMC Sports Surgery Clinic, Dublin
Location: UPMC Sports Surgery Clinic, Dublin
Job type: Part-time Contract of Empoyment
Primary Duties and Responsibilities:
• Welcomes patients and their families
professionally and delivers excellence in the administration of the patient
episode all through the Admissions process.
• Ensures that
the patient is properly identified and that all records including patient wrist
band, medical record and computer record match, and are verified as correct by
the patient.
• Ensures all
paperwork including insurance documentation is accurate, signed and in order
prior to patient leaving the Admissions Department. Ensures that all
excess payments are deducted as necessary.
• Rotates
between reception, admissions, operations (including scheduling patient
admissions, cancellations, time changes and pre-admission of patients) as
required. Verifies patient's insurance details as required.
• Performs
switchboard duties and answers the telephone professionally and according to
policy.
• To ensure the
seamless administration of the patient admission from first contact to handover
to clinical colleagues.
• Treats
colleagues, patients, families and visitors with dignity and respect at all
times.
• Drive quality
and ensure it is compliant to relevant standards. Reception duties as part
of your duties ensuring all calls and queries are answered.
• Admissions of
patients to Inpatient Ward and Day ward.
• Preparing
charts for following day and ensuring letters are filed in charts.
• Maintain an
awareness of the privacy of patients in relation to all activities.
• Create a
culture of accountability openness to change; respect for the individual and
Teamwork that supports the achievement of our goals.
• Actively
participate in the Clinic's accreditation programme and the ethos of continuous
quality improvement and implement and maintain procedures in the department.
• Ensure
incidents, near misses, involving patients and staff are documented and
reported in accordance with the Clinic's procedures and guidelines.
• Advise theatre
staff of any changes to theatre list regarding additional cases, cancellations
etc.
• Effective
communication with all personnel contributing to patient care within the
clinic.
• Liaise
effectively with all members of the multi-disciplinary team to ensure that care
delivery is patient focused and of the highest standard.
• Demonstrate
initiative and be receptive to new ideas and development.
• Display
qualities of leadership and good communication with all users of service and
other service providers.
• Welcomes change and participates in the
implementation of new processes and procedures that will enhance departmental
efficiency and effectiveness.
• Maintains patient confidentiality
at all times and is discrete in all dealings with patients and their
families.
Qualifications & Experience:
Educated
to Leaving Certificate Level or equivalent
Person Specification:
Accurate data entry and keyboard skills.
- Previous experience of working within an
acute/clinical setting desirable.
- Self-directed and an ability to work independently
- Diplomatic and tactful with the ability to build and
maintain relationships
- A team player with an open and flexible attitude
- Excellent communication skills – written and verbal
- Proficient in the use of Microsoft Office suite
- Open to change and able to adapt to an ever-changing work
environment
- Ability to identify potential difficulties and formulate
solutions
- Be of good character
- Fluency in written and spoken English
Equal
Opportunity Statement and Benefits
UPMC is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment
for all employees.
At UPMC we provide a total rewards program
that is not only market competitive, but fair and provides growth opportunities
for all our colleagues.
Compensation – Competitive pay for the work employees do – base pay, performance related pay
and premium pay where applicable.
Performance and Recognition – Rewards for performance that supports the goals and mission of
UPMC through our annual ACES programme.
Development
and Career Opportunities – Opportunities for each employee to reach
their career goals through continued learning and/or advancement.
About
UPMC
UPMC is a renowned multinational academic medical
centre committed to delivering people-focused care that's close to home.
Headquartered in Pittsburgh and affiliated with the University of Pittsburgh
Schools of the Health Sciences, UPMC shapes the future of health through
clinical and technological innovation, research and education.
UPMC expands its expertise globally, bringing world-class care across
continents through its UPMC International division — an owned and operated
network of hospitals and ambulatory care centres in Italy, Ireland and
Croatia. UPMC International brings new access to the signature specialty
services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to
more people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South East since
2006. UPMC's operations in Ireland now include UPMC Whitfield Hospital in
Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in
Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at
the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy
locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across
UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and
Mayo. UPMC has also established a nationwide Concussion Network. UPMC's
Global Technology Operation Centre is based in Kilkenny.