At Sogeti, we believe the best is inside everyone. Whether you are early in your career or at the top of your game, we’ll encourage you to fulfill your potential.
YOUR ROLE
We are seeking a Program Manager in an Application Management Services (AMS) setup, particularly with a focus on bespoke (customized) projects, to act as the vital bridge between client-specific requirements and standard application maintenance procedures. You will be responsible for delivering tailored solutions, driving complex case analysis, managing specialized resources, and ensuring high-quality, zero-defect outputs while leading a team of analysts.
Key Responsibilities Of The Role
Customization & Requirement Management: Translating bespoke client requirements into technical specifications, and managing the design, building, and configuration of applications to meet unique business processes.
Case Analysis & Solutioning: Driving the analysis on complex, non-standard cases and leading the resolution of complex issues, rather than just handling routine support requests.
Project Planning & Monitoring: Creating and managing project schedules, milestones, and work breakdown structures (WBS) specifically for the customized development or enhancement.
Stakeholder & Vendor Management: Acting as the primary point of contact with client delivery teams to manage expectations, provide updates, and address technical queries.
Team Leadership & Mentoring: Leading a small team of analysts and associates, allocating work, conducting quality reviews (zero-defect focus), and providing coaching.
YOUR PROFILE
Technical Proficiency: Strong expertise in the specific technologies being customized (e.g., Java, SQL/PLSQL, or specific ERP systems).
Adaptability & Problem-Solving: Ability to solve open-ended problems where solutions are not explicitly published, and adapting standard operating procedures (SOPs) for non-standard, custom requests.
Communication & Collaboration: Excellent ability to interface with global client case teams and manage client relationships, ensuring trust and smooth execution.
Risk Management: Proactively identifying risks related to customized design, resource gaps, or technical constraints.
WHAT YOU’LL LOVE ABOUT WORKING HERE?
Craft your own career path through continuous learning and personal growth.
Our commitment to maintain high ethical standards ensuring diversity, sustainability, and inclusion in our business practices.
Be a part of our professional communities’ role framework which promotes professional growth, career development, and enhances Sogeti’s capabilities across different domains.
Sogeti Ireland is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made on the basis of performance, competence and ability.
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