Morgan McKinley is delighted to be partnering with a leading hospitality group to recruit a Front Office Manager for their Limerick location. As the Front Office Manager, you are instrumental in providing guests with a warm and professional experience. You will be accountable for consistently delivering top-quality customer service and ensuring guests receive exceptional care at all times, to the best of your capabilities. Responsibilities: Deliver exceptional customer service at all times and handle guest queries or complaints professionally. Maintain strong internal communication and promote good customer relations within the team. Oversee daily Front Office operations, ensuring accuracy in administrative tasks, reports, and transactions. Ensure adherence to company policies on accounting, credit, cash handling, and key management. Stay informed on hotel services, packages, and promotions to support up-selling and revenue goals. Manage group reservations, debtor accounts, and ensure timely invoicing and payments. Lead, motivate, and train Front Office staff while maintaining high standards of appearance and hygiene. Prepare staff rosters within budget and attend departmental meetings as needed. Requirements: Proven experience in a front office or guest-facing supervisory/management role within the hospitality sector. Excellent customer service skills with the ability to handle complaints in a professional and courteous manner. Strong organisational and administrative abilities with a keen eye for detail and accuracy. Good knowledge of hotel operations, including reservations, billing, and front desk systems. Effective communication and leadership skills to manage and motivate a team. Flexibility to work a variety of shifts while maintaining high standards under pressure. Understanding of hotel accounting procedures, including cash handling, credit policies, and debtor management. If this sounds like the role for you, please apply today! Alternatively, you can contact Aoife on:. Skills: Front office manager customer service sales