Role Purpose
The Head of Change and M&A Integration will drive organisational change through the management of a diverse portfolio of projects. These include M&A integrations, IT and non-IT initiatives such as regulatory change, performance improvements, and process efficiencies.
Core Responsibilities
Change Portfolio Design and Management
* Partner with the Executive Leadership Team to shape the annual strategic change portfolio, considering project timing, dependencies, and resource availability.
* Act as the primary liaison for the leadership team when new project proposals are initiated.
* Oversee the delivery of the strategic projects portfolio, ensuring outcomes are achieved on time and within budget.
* Apply structured project management methodologies and provide coaching to project teams.
* Define and measure success metrics, assess change impacts, and manage key stakeholders.
* Lead change projects in IT, operations, and M&A, mobilising resources, creating project plans, and driving governance.
M&A Integration
* Collaborate with the M&A team from the due diligence phase to develop integration plans.
* Build integration plans alongside subject matter experts.
* Define project governance, including regular project meetings and steering committees.
* Monitor project execution to ensure timely and cost-effective delivery, including realisation of identified synergies.
Operational Resilience
* Develop and maintain a European operational resilience framework aligned with group standards while supporting local autonomy.
* Guide business units in identifying Important Business Services (IBS), setting impact tolerances, and conducting scenario testing.
* Coordinate resilience initiatives such as simulations, tabletop exercises, and crisis response planning.
* Monitor resilience maturity across the network and recommend improvements.
Communication
* Manage communication of the change portfolio to the Executive Leadership Team.
* Collaborate with the Communications team to ensure effective messaging across impacted business areas.
Requirements
* Minimum 5 years of change management experience with direct engagement at leadership level.
* Strong understanding of change processes, particularly how individuals and organisations adapt to change.
* Demonstrated experience in M&A integration.
* Previous people leadership experience.
* Experience with IT change initiatives.
* Consultancy experience is desirable.
Person Specification
* Strong analytical skills.
* Excellent communication ability.
* Relationship-building expertise.
* Ability to influence without direct authority in a collaborative manner.
* Flexibility and adaptability in ambiguous situations with strong learning agility.
* Strong problem-solving and solution-generation capability.
* Highly organised with attention to detail.
* Capable of operating effectively at all organisational levels.