PRINCIPAL DUTIES AND RESPONSIBILITIES: -To carry out Duty Management shifts by overseeing the operations of the hotel and ensuring that quality and standards are being met consistently. -To work as part of the management team and to assist colleagues where necessary. -To ensure the smooth running of bar food service/restaurant service when you are on duty, this will include morning, lunch, afternoon, and evening. -To promote a professional and hospitable image to the guest and give full co-operation to any guest requiring assistance with a prompt, caring and helpful attitude. -To give full co-operation to any colleague requiring assistance in a prompt and helpful manner and to be flexible in assisting around the Hotel in response to business and guest needs. -To anticipate guest needs, and proactively manage their expectations. -To ensure prompt resolution of customers issues. -To work closely with the Sales & Events Co-ordinator who books the meeting rooms, to ensure that the rooms are set up to the specified requirement. -To maintain regular and efficient communication relating to your shift and to attend all hotel meetings as required. -To assist with the personnel and training function in the hotel, taking on specific responsibilities in this area. -To assist in the training and induction of new staff in the bar/restaurant/banqueting departments in conjunction with the Heads of Department. -To ensure the security of the hotel, stocks, and keys at all times whilst on duty. -To take on supervisory responsibilities in specific departments as required. -To assist the Operations Manager in complying with legal obligations in relation to Health & Safety, Fire Safety and to ensure that risk assessments are carried out and reviewed regularly. -To identify and report maintenance requirements/hazards in the workplace. -To assume responsibility whilst on duty for any emergency situations in line with set down procedures. -To undertake any other projects/tasks as set by the General Manager/Operations Manager and attend any training as required. BURAMB22 INDCAT2 Skills: Front Office F&B Weddings Benefits: See Description