With a global footprint spanning six countries around the world, Dovida delivers nine million hours of care each year.
In Ireland, our network of 25 offices and 350 key players manage 4,000 professional caregivers, who support, uplift and empower 7,000 clients in cities, towns and villages across the country. Dovida’s ‘Circle of Care’ philosophy ensures it fulfills its promise: Your Life, Your Way
Who we’re looking for
As a Scheduling Coordinator, you should have the following skills and experience:
* Excellent oral and written communication skills, with the ability to listen effectively.
* Ability to organise and prioritise daily, quarterly, monthly, and yearly work.
* Discretion, integrity, and fair-mindedness consistent with company standards, practices, policies, and procedures.
* Ability to establish good working relationships with office colleagues, clients, and caregivers.
* Proficiency in Word and Excel.
* Professional appearance and demeanor.
* Ability to perform duties in a professional office setting.
What you’ll do
* Organise all rotas and staffing requirements (rostering shifts).
* Monitor, mediate, and log both client and caregiver concerns.
* Manage and develop relationships with caregivers and clients.
* Encourage contact between caregivers, clients, and the office.
* Maintain a complete client service schedule using our CRM system, People Planner.
* Accurately enter and maintain client and caregiver records.
* Record caregiver hours and enter them into People Planner.
* Deal with emergency situations decisively and effectively.
* Answer incoming calls professionally and knowledgeably.
* Participate in meetings related to scheduling and work rotas.
* Perform other necessary functions as required.
What you’ll get
* Competitive pay
* Laptops
* Training and ongoing developmental support
* Good work-life balance
For information on how Dovida processes your personal data, please see our privacy policy.
Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit. Check our blog for more information.
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