We are seeking an experienced Client Service Relations Specialist to join our team. This is a unique opportunity to develop and maintain strong relationships with top-tier clients, promoting exceptional service and satisfaction.
Key Responsibilities:
* Maintain and enhance best-in-class Client Service to a designated portfolio of top-tier Treasury Services Clients.
* Develops, maintains, and broadens partnerships with Clients; understands Clients' business needs and provides tailored solutions.
* Becomes the Clients' trusted adviser by delivering exceptional service and support.
* Assists in developing and executing strategic Client plans to drive business growth.
* Promotes efficient use of self-service tools to reduce Client enquiries.
* Analyses payment and associated activities to identify efficiencies and cross-sell opportunities.
* Promotes sharing of experience and best practice across the Service team.
* Participates in and supports Treasury Services initiatives.
Requirements:
* Excellent verbal and written communication skills.
* Ability to work effectively under pressure while maintaining a professional demeanor.
* Dual ability to work effectively as both a team player and independently.
* Demonstration of cultural sensitivity and awareness.
* Proven negotiation skills.
* Strong organisational skills; ability to manage multiple priorities while meeting deadlines.
* Ability to develop and mobilise internal networks and resources.
* Ability to effectively use and manage multiple systems.