Job Description
We are seeking a highly skilled and experienced retail professional to join our team as a Head of Retail & Brand Experience. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences, driving commercial growth, and leading a high-performing retail team.
The successful candidate will be responsible for overseeing all aspects of our retail operations, including day-to-day management, strategic planning, and team leadership. They will work closely with internal teams to ensure alignment and consistency across all touchpoints, from in-store experiences to online engagement.
As a key member of our leadership team, the Head of Retail & Brand Experience will play a critical role in shaping our brand vision and executing our business strategy. They will be expected to drive results-oriented initiatives, foster a culture of innovation and excellence, and lead by example.
Key Responsibilities
* Retail Operations: Lead day-to-day operations across all retail locations, ensuring standards of excellence in presentation, customer service, and commercial performance.
* Customer Experience & Service Culture: Champion a customer-first culture across the business, building on our reputation for warm, knowledgeable and authentic service.
* E-Commerce & Omnichannel Experience: Partner closely with digital and marketing teams to deliver an aligned, seamless, and engaging online experience.
* Brand Stewardship: Be a brand ambassador across all consumer touchpoints – ensuring consistency and quality in how we show up in-store, online, in communications and through experiences.
Requirements
* Experience: Proven track record in retail leadership, preferably in a similar industry or sector.
* Skills: Excellent leadership and communication skills, with the ability to motivate and inspire high-performing teams.
* Qualifications: Bachelor's degree in Business Administration, Marketing, or related field.
What We Offer
* Competitive Salary: A salary that reflects your experience and qualifications.
* Benefits Package: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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About Us
We are a dynamic and innovative company that values excellence, creativity, and customer obsession. If you share our passion for delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.