Overview
At Small Medium Enterprises and Channel (SME&C), we are leading a fast-growing, AI-powered global sales team focused on customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses adopt technology to drive growth and innovation. SME&C is a culture of innovation, opportunity, and inclusivity, with a diverse, performance-focused, customer-obsessed environment where collaboration and continuous learning fuel everything we do.
As a Digital Cloud Solution Architect, you will proactively help with winning the customer\'s technical decision by gathering insights about the client business, learning technical requirements, and proposing viable solutions to support their digital transformation based on Microsoft technologies. You will architect solutions to meet client needs, ensure technical viability and successful deployments, and orchestrate key resources, partners, and Microsoft technologies as appropriate. This role is part of the Global SMB segment, working primarily with digital natives, enterprises, and small businesses that maintain a direct relationship with Microsoft. Success is measured by net-new revenue contribution and workload adoption/expansion across the assigned portfolio.
To prepare for the role, you will be enrolled in the Elevate and Early-in-Profession (EiP) Program, which accelerates new hires\' productivity, integrates them into Microsoft\'s culture, and supports long-term growth through onboarding, mentorship, and structured training.
Microsoft’s mission is to empower every person and every organization to achieve more. We value respect, integrity, accountability, and inclusion, and strive to create a culture where everyone can thrive.
Responsibilities
* Engages with and reaches out to customer technical decision makers with coaching from others. Gathers information about the customer to learn their business, industry, needs, and key priorities.
* Develops understanding of current customer context and anticipates next steps. Uses product expertise to build credibility with customers individually or at scale.
* Drives technical wins or portions of technical wins with support from peers. Improves customer interactions through feedback and observation.
* Engages other resources, leveraging basic resource knowledge, for key technology areas as needed to overcome blockers on the assigned technology set.
Scale Through Partners
* Engages in partner sell-with scenarios by facilitating technical engagements and partnering with colleagues to manage the sales process.
* Reviews customer interactions and uses competitive information to inform account teams and contribute to develop/land competitive strategies.
* Learns about and uses existing demonstration assets; contributes to demonstrations of solutions based on Microsoft products through initial engagements and coaching. Uses partner/customer teams as needed to prove product capabilities and integration; reviews partner demonstrations for alignment with Microsoft standards.
* Assists team members to monitor, analyze, or implement action plans to promote customer usage of prioritized Microsoft solutions/products that support business outcomes.
Architecture Design and Deployment
* Solicits input to contribute to viable solution proposals based on specific technical products. Demonstrates basic technical concepts and validates capabilities through design sessions with the customer/partner.
* Provides support for pilots and proof-of-concept development for technical architectures.
* Supports customer/partner projects by researching and testing concepts developed by more senior architects.
Driving Customer Success
* Collaborates to build aligned customer timelines that capture sponsorship and projects tied to technology outcomes that add customer value.
* Acts as the Voice of the Customer by driving awareness of feedback, blockers, insights, and resources across communities for prioritization.
* Executes according to rhythm of business, captures insights, and uses tools to drive success of Microsoft cloud solutions by contributing to engagements that others own. Drives One Microsoft mindset.
Technical Leadership
* Uses readiness materials to expand domain knowledge and practices, and communicates with customers, partners, and senior colleagues. Builds awareness of digital transformation sales methodologies (e.g., Challenger sales).
* Participates in Microsoft tech communities, attends calls and events, and engages in external architect community activities.
* Ensures customer technical teams are aware of and leveraging skilling programs (e.g., ESI or similar workshops).
Other
* Embodies our culture and values.
Qualifications
Required Qualifications
* Bachelor\'s Degree in Computer Science, Information Technology, Engineering, or related field
* OR Relevant certifications from Microsoft or competitive platforms for technical architect, technical consulting, design and implementation technical sales
* OR 2+ years of experience in technical architect, technical consulting, design and implementation, and/or technical sales
* OR equivalent experience
* Experience as a trusted technical advisor or managing business relationships in technical sales, consultative sales, or technical solutions
* Proficiency in written, reading, and conversational English and French
Preferred Qualifications
* Bachelor\'s Degree in Computer Science, Information Technology, Engineering, or related field AND 2+ years in technical architect, consulting, design and implementation, and/or sales
* 1+ year experience with cloud-based solution designs, migrations and management of technology
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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Note: Seniority level and employment type details are listed in the job posting and related sections of the page.
EEO Statement: Microsoft is an equal opportunity employer. Referrals increase your chances of interviewing at Microsoft. We are committed to fostering an inclusive workplace.
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