Join Sedgwick Ireland as a German‑Speaking Customer Care Advisor and Drive Your Career ForwardAre you ready for an exciting new chapter in one of Europe's most vibrant cities? At Sedgwick Ireland, we're looking for enthusiastic German-speaking talent to join our growing team in Dublin's dynamic Motor Insurance sector.Here, you'll do more than answer calls, you'll provide real support to real people, helping them navigate the moments that matter most. You'll be part of a global organisation known for empathy, innovation, and putting people first, while enjoying the energy, culture, and career opportunities that Dublin has to offer.If you're customer‑focused, proactive, and eager to grow in an environment where every day brings a new challenge, this could be the move that transforms your career.Job TitleGerman Speaking Customer Care AdvisorReports toTeam LeaderKey rolesReceive and handle incoming enquiries ensuring that a professional service is provided at all times.Specific responsibilities (including but not limited to)To receive and handle sales and service enquiries in accordance with Client and Regulatory requirements, including use of call scriptsHandle administrative tasks and complete document validation tasksWorking collaboratively with the client Leadership Team to consistently achieve SLAs and TargetsTo respond to Customer enquiries and questions (product or service) in a confident and knowledgeable manner, including where appropriate the managing and resolving of complaintsQualifications/skillsExcellent attention to detail / accuracyFluent German & EnglishExcellent communication skills; verbal and writtenDecision making skills and sound numeric skillsSales negotiation and administration skills highly desirableExperienceExperience working in a pressurised environment with tight deadlinesExperience working positively as part of a team and in supporting and motivating others to achieve team objectivesThird Level qualification (Highly desired)Inbound and Outbound telephone experience (Highly desired)Colleague BenefitsBike to Work SchemeTax Saver Travel SchemeDiscounted onsite Gym Membership (Dublin 4)Discounted onsite Montessori (Dublin 4)EAP – Employee Assistance ProgrammeLife CoverPHI – Permanent Health InsuranceExams & Professional Membership FeesThe statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.