Pilsen Auto ŠKODA – Ireland's Flagship ŠKODA dealership is seeking to further strengthen our team with an enthusiastic, motivated, and experienced Warranty/Service Advisor. The ideal candidate will be someone with motor dealer and / or motor distributor experience preferably with an understanding of warranty and aftersales operations and be able to work as part of a team.Key ResponsibilitiesWorking on the day-to-day administrative tasks in warranty department including reviewing, processing and submitting warranty claims in accordance with manufacturer guidelines and to the satisfaction of the customer and the business and in a timely manner.· Processing warranty claims and continuously monitoring and reporting on the progression of associated repairs and costs associated with said repairs.· Processing vehicle recalls, collating necessary information for successful distribution to the service team.· Controlling the submission and authorization of any goodwill requestTo deliver customer satisfaction in line with Pilsen Auto and its policies.· Establishing, maintain and develop long-term customer relationships.· Managing the flow of information between the workshop, the rest of the Dealership and the customer while always delivering excellent customer service.· Maintain high levels of customer service whilst offering advice to customers regarding technical issues, costs, and completion times.· Maintain up-to date progress on each of your customers vehicles in the workshop and consult with your customer as needed on any additional work or costs.· Determine workshop availability and schedule customer bookings by phone, email or walk in.· Meet customers when they arrive with their vehicle and establish clear understanding and an agreement with the customer of the work to be carried out.· Ensure that the customers vehicle is ready at agreed day/time and explain to customer all work completed.· Manage any necessary liaison with department manager regarding customer dissatisfaction and follow up in line with dealership procedures.· Keep up to date with product and system knowledge and understand and adhere to manufacturer brand service requirements.· Always maintain safe working practices and abide by the rules and standards of the dealership.The Candidate will have· Excellent attitude, highly motivated and enjoy a challenge.· ADP (Autoline) experience and kknowledge of Automotive Sector are a strong advantage.· Understanding the importance of customer retention through excellent customer relationships.· Strong PC skills essential, with a good working level of Excel.· Fluent written and spoken English is essential.· Exceptional attention to detail, accuracy and can meet deadlines, and 5-6 years' experience in similar role.· Ability to work well under pressure and to deadlines.· Commercial & technical awareness· Strong Team PlayerRewards· A competitive salary package in a leading Dublin Dealership.· 22 days holiday per annum· Salary: Depending on experience plus target based quarterly bonus.· On Site Car Parking / Company Mobile Phone/ Industry Training.Job Types: Full-time, PermanentBenefits:Bike to work schemeCompany eventsEmployee discountOn-site parkingApplication question(s):Do you have a min. of 3 years' experience in same/similar roleWork Location: In personReference ID: LSA-1