Job Title: Customer Support Advisors – Dutch
Reporting to: Team Leader
Location: Lisbon, Portugal
Salary: Competitive Salary, full relocation offered including permanent accommodation, flights & support with all documents.
EXCELLENT OPPORTUNITY TO JOIN AN EXCEPTIONAL TEAM
Our client is seeking to employ Customer Support Advisors to join their team. This is an amazing chance to work with a team that is the heart of the business and excel at delivering a high level of customer service to our customers. Within the role you will be responsible to support our customers' needs, via a variety of communication channels. This is an excellent chance to join a fast-paced, demanding, environment with excellent rewards and achievements based on your exceptional performance.
REQUIREMENTS
The Role:
1. Deliver a high level of customer service and put the customers first at all stages of their journey
2. Work closely with a diverse and vibrant team to meet the business expectations
3. To communicate effectively between customers, our client and the team.
4. Resolve queries at the first point of contact through various communication channels.
5. To provide administrative support to the team.
6. To professionally handle all enquiries and follow up on any issues efficiently
7. To undertake additional tasks as delegated by the team leader.
OFFER
The Candidate:
8. Experience working in a customer service role with ability to provide excellent customer service
9. Proficient in MS office (ie Word, Excel)
10. Fluent Dutch & English
11. Excellent communication and interpersonal skills
12. Enjoys working in a busy, fast-paced environment
13. Great attention to detail and organization skills