Job Description: Strengthen our team as our 2nd Line IT Support Specialist onsite at our Galway Office.
(Onsite 5 days a week)
We are currently looking for a 2nd Line IT Support Specialist to support core IT operations while leading infrastructure planning, documentation, and innovative technology projects.
This role is vital to operational support, planning infrastructure changes with our central teams, creating, and maintaining documentation of all infrastructure and disaster recovery procedures, developing business process improvements for our support organisation.
The role is broad in scope and encompasses all areas of IT.
Alongside the standard operational topics.
Some of the current projects within the scope of the job are aimed at improving and developing our AV standards, meeting room documentation.
Developing IT supports using IoT and emerging tech, develop our IT Support Robot.
Using the O365 Power suite applications and automation for critical business processes.
This role offers a fantastic opportunity to join a unique team that is committed to diversity, equity and inclusion whilst developing skills in project management, operational management, and other areas of IT.
What you will be doing: You will be responsible for assisting the team with the administration of the IT operations through process automation and O365 suites of applications.
Additionally project management, infrastructure support and administration.
The main area of focus will be Event support and Management of Meeting Room Technologies locally through process automation, tool development and testing, training, and documentation in relation to AV and Unified Communications.
You will be responsible for taking on relevant projects and driving them to successful completion.
Process improvement and innovation are key requirements of the role that should be exercised at all opportunities.
What you'll need: Strong competence with various job-relevant tools