We are currently recruiting for a Service Advisor for join our Bishopstown department.
Job Summary: As an Service Advisor you will be the primary point of contact for our customer's service requirements from vehicle booking, through to payment receipt.
Responsibilities Include but Are Not Limited To:
* Provide end-to-end management of customer vehicle service journeys.
* Meet and greet all service customers professionally.
* Schedule customer vehicle service bookings via phone, email, and walk-ins.
* Determine workshop availability for service, maintenance, and repair work.
* Maintain up-to-date progress on all customer vehicles undergoing service or repair.
* Advise customers on additional work or costs, securing their agreement as needed.
* Hand over serviced vehicles at the agreed time, explain completed work, and process payments.
* Gather customer feedback and liaise with management to implement improvements.
Personal Attributes:
Candidates should align with our core values of:
* Integrity – Doing the right thing, always.
* Commitment – Taking ownership and delivering excellence.
* Caring – Putting people first, from customers to colleagues.
Required Education, Skills, and Qualifications:
* You will be organized, flexible and prepared to work as part of a team, with strong interpersonal skills with colleagues and customers.
* You will have a desire to learn and upskill.
* You will have strong PC skills, and a technical background would be an advantage.
* You are required to have a full clean driver's license for this role.
* You will have two years experience working as a Service Advisor in a Motor Dealership setting
Benefits:
* Competitive package, with access to a pension scheme once eligible.
* 4 Day Work Week
* Sales and Employee referral bonuses
* Employee Assistance Program
Job Types: Full-time, Permanent
Licence/Certification:
* B (required)
Work Location: In person