Office Administrator - Askeaton Pool & Leisure, Limerick (Part Time – 20 hours per week)
Swim Ireland is the National Governing Body (NGB) for Swimming, Water Polo, Diving and associated Aquatic Disciplines on the island of Ireland. Swim Ireland’s Head Office is based at Irish Sport HQ, National Sports Campus, Blanchardstown, Dublin 15 with circa 60 employees. Swim Ireland’s remit as a Governing Body is to increase participation, run the competitive aspect of our sport and to provide a framework for regulation. For further information, please see our website at .
Role and Reporting Structure
In an exciting development, Swim Ireland has expanded pool operations to operate an additional leisure facility in Askeaton, County Limerick. We are now seeking an experienced Office Administrator to provide essential administrative support to ensure the efficient day-to-day operation of the leisure centre. The role involves coordination of bookings, customer communications, financial administration, health and safety administration and general office duties to support the management team and ensure a high level of customer service. Reporting to the Pool Manager the person appointed will be a hands-on, customer-centric administrator to support the day-to-day operations across our leisure facility. This role involves a combination of management tasks and administrative duties and will require excellent communication and organisational skills and the ability to manage multiple tasks efficiently in a fast-paced environment.
Swim Ireland’s selection process aims to ensure that we get the right people recruited into the right role. We want to ensure that you have the best opportunity to display your skills and experience. Swim Ireland has identified Core Values that we consider to be integral to delivering exceptional service to our stakeholders. These Core Values are;
· Skills, Professionalism, Knowledge
· Wellbeing & Inclusivity
· Integrity and Excellence in Governance
· My Passion, Our Vision
· Teamwork & Collaboration
If selected for interview, you will be provided with a candidate support pack giving you information and guidance on the selection process.
Key Areas of Responsibility
Administration & Operations
· Provide general administrative support to the leisure centre management team
· Maintain accurate records and filing systems
· Support scheduling and updates to timetables and bookings
· Assist with reporting including attendance and usage data
Bookings & Customer Service
· Manage bookings for classes and facility use
· Respond to customer queries across phone, email, and in-person
· Process changes, cancellations, and refunds
· Communicate updates to customers
Financial Administration
· Assist with issuing invoices and processing payments
· Support reconciliation of daily takings
· Maintain accurate financial records
Health & Safety Administration
· Support the administration of Health & Safety systems including maintaining records (risk assessments, incident logs, training records)
· Supporting audits and inspections
· Tracking staff certifications
· Coordinating contractor documentation and ensure all safety documentation and procedures are up to date and compliant with legislative requirements.
Stakeholder & Communications
· Liaise with community groups, schools, and clubs
· Support communications and social media updates
Operational Support
· Support stock monitoring and ordering
· Assist with rota coordination where required
· Work collaboratively with operational teams
General
· Handle confidential information appropriately
· Undertake additional duties as required
Education and Experience
· Proven experience in an administrative role
· Proven experience in leisure, hospitality, or facilities desired but not essential
· Proficient in Microsoft Office Suite
· Proficiency in the Legend Point of Sale System or equivalent (desired but not essential)
· Working knowledge of health & safety, risk assessments, and incident management
· Financial acumen (budgeting, forecasting, KPI tracking)
Key Qualities
· Strong communication and interpersonal skills.
· Excellent attention to detail and organisational skills.
· Ability to manage sensitive and confidential information with discretion.
· Strong work ethic, flexibility, and adaptability.
· Team player, with ability to work on their own initiative or under pressure.
Essential Requirements
· Be eligible to work in Ireland on a full-time basis.
Applicants should note that this list is not exhaustive and is subject to change as required as appropriate.
Remuneration and Location
· The package will include a salary commensurate with qualifications and experience based on 20 hours per week.
· Position Tenure: 2 year fixed-term full-time contract.
· Position Location: Askeaton Swimming Pool, Askeaton, County Limerick.
Appointment will be made subject to satisfactory:
Safeguarding and vetting requirements; and reference checks.