Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title And SummarySenior Analyst, Network OperationsOverviewThe Load Balancer Operations Team is responsible for the entire lifecycle of the platform, including the Analysis, Patching, and Operational Support of all load balancer configurations at MasterCard.The primary responsibility of a Load Balancer Operations Analyst is ensuring infrastructure configurations and monitoring capabilities adhere to MasterCard standards, processes, availability requirements, and best practices.Requires a deep understanding of load balancer hardware, networking, security and tools used to monitor, test and troubleshoot those technologies.This is a "hands on" role that monitors and ensures load balancer stability achieves 99.999% uptime across the Mastercard enterprise network.Do you enjoy solving infrastructure troubleshooting problems?Are you the type of person that will drive troubleshooting sessions and multiple teams in the best direction instead of the easiest?RoleInteract with the engineering and project teams to transform business and technical requirements into load balancer monitoring strategies.Support the creation of solutions with high level of innovation, cost effectiveness, high quality and faster time to market.Contribute to the overall strategy and manage complex issues within functional area of expertise.Develop and maintain automation around troubleshooting and overall stability of load balancer instances and configurations.All About YouPosition requires a Bachelor's degree, or equivalent, in Electrical Engineering, Information Technology or related.Strong experience at Internet / data center architecture and monitoring standardsStrong experience at load balancers and web application firewallsNetwork Connectivity – IPv4, IPv6, port assignmentExperience with one of the following technologies: Citrix NetScaler, HA Proxy, AVI and F5 BIG-IP products preferredExpert at SSL and digital certificatesExperience with load balancing HTTP/HTTPSWeb and Middleware experience preferredResponsible for multiple aspects of life cycle of the load balancing platform, including the Monitoring, Patching, and Building of all load balancer configurations at MasterCard. As part of the Load Balancer Operations Team Engineers are engaged to help troubleshoot and diagnose complex problems in multiple aspects of the Mastercard Global Enterprise network. The primary responsibility of a Load Balancer Operations Engineer ensures infrastructure monitoring strategies adhere to MasterCard standards, processes, availability requirements, and best practices. Requires a deep understanding of load balancer hardware, networking, security and tools used to monitor, test and evaluate those technologies. This is a "hands on" role that is responsible for leading troubleshooting sessions and driving these sessions to resolution. A key responsibility of this position is to provide training to Operations staff to educate and better position these teams for support of complex environments. Collaborate with Business Operations and Service Delivery teams to architect complex network design solutions encompassing end-to-end application architecture that scale for strategic growth.ExperienceExperience with TCP/IP protocol communication.Linux Kernel command for troubleshooting purposes and network trouble diagnosticsInteract with the development and project teams to transform business and technical requirements into load balancer architecture design.Develop monitoring solutions with high level of innovation and cost effectiveness.Contribute to the overall strategy and manage complex issues within functional area of expertise.Develop and maintain automation around build and deployment of load balancer instances and configurations.Experience in multi-cloud environments that include public, private and hybrid clouds.Experienced at Internet architecture and project deliveryExperienced at load balancers and web application firewallsExperience with AGILE/SCRUM project management methodologiesNetwork Connectivity – IPv4, IPv6, port assignmentFamiliar with version control systems like GIT or SVNExperience delivering agile projects utilizing end to end CI/CD pipelinesExpert at SSL and digital certificatesExpert with load balancing HTTP/HTTPSImplement enterprise Internet connectivityNetwork diagnostics, BGP, SNMP, SSH technologiesCorporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.