Secure Customer Success Specialist
Empower businesses to practice better security and prove it with ease.
As a key member of our team, you will be responsible for leading all post-sales activities for mid-market customers through onboarding, implementation, product expertise, renewal, and identifying upsell opportunities. You will partner with account managers to drive renewal and expansion opportunities within your book of business.
* Lead all post-sales activities for mid-market customers through onboarding, implementation, product expertise, renewal, and identify upsell opportunities.
* Partner with Account Managers to drive renewal and expansion opportunities within your book of business.
* Act as the voice of the customer within the organization.
* Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.
* Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy.
* Influence the company's strategy and product priorities to drive adoption and retention by being the voice of the customer.
Key Requirements:
* 3-5 years of experience in Customer Success at a SaaS company.
* Extensive experience with high-end exposure to C-level executives and the ability to build strong trusted relationships.
* Providing top-notch account management and relationship building through various means; Quarterly Business Reviews, Health Check Ins, and Executive summaries etc.
* Ability to be nimble and agile in an environment where shifting priorities are expected.
What We Offer:
* Industry-competitive compensation.
* 100% covered medical, dental, and vision benefits with dependents coverage.
* 16 weeks fully-paid parental leave for all new parents.
* Health & wellness and remote workplace stipends.
* Family planning benefits through Carrot Fertility.
* 401(k) matching.
* Flexible work hours and location.
* Open PTO policy.
* 11 paid holidays in the US.
About Our Organization:
We were inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.