Job Description
Provide logistic, standard build, and ad-hoc support to client (IT) Laptop Support Team
Responsibilities
Working directly with the client team, the main requirements of this role includes:
* Overseeing the handling of Inbound & Outbound deliveries, including monitoring and tracking of stock and booking couriers.
* Completing stock audits for both PC's and Mobile phones when required and reporting back on any discrepancies.
* Asset management utilising SNOW (training will be provided) and Asset tagging.
* Building laptops based on specifications required,
* Ticket management of various requests incoming to the team
* Ensure working area and stock areas are always kept tidy.
* Any ad-hoc duties as requested by the on-site management team.
Qualifications
* Excellent time management skills will be used, as you plan and prioritise workloads, consider the technical and delivery requirements, to maximise the department productivity.
* Use your excellent communication skills, you will communicate with customers consistently and will have the confidence by asking, to understand their needs, and advising appropriate options for the requested services.
* Inform the Document Services Manager (DSM) if overall workload and completion of key work is unachievable.
* Having a flexible approach to work, you may be asked to undertake any reasonable ad hoc duties as requested by the DSM or Senior Management.
* Adhere to policies and procedures, escalating any recurring non-conformance to the DSM.
* Demonstrate pride and professionalism in all facets of customer service and be accountable for your work completed on site.
* Supporting the DSM, you will support the introduction of service enhancements and developments and will respond to customer requests, enquiries and complaints in a prompt and efficient manner, meeting demands pro-actively where possible.
* Ensure that all required records are completed and maintained and provided upon request to customers and/or the management team.