Job Title: Automotive Service Professional
We are seeking a highly skilled and motivated Automotive Service Professional to join our team. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring the highest level of satisfaction with our customers.
About the Role
The ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and possess a strong attention to detail. You will be responsible for managing service requests, diagnosing vehicle issues, and providing accurate quotes to customers.
Main Responsibilities
* Manage Customer Service Requests: Respond to customer inquiries, diagnose vehicle problems, and provide solutions to ensure customer satisfaction.
* Service Vehicle Management: Oversee the flow of information between the workshop, dealership, and customers, ensuring seamless communication and timely completion of services.
* Sales and Upselling: Identify opportunities to sell additional services or products, increasing revenue and improving customer experience.
Requirements
* Certifications and Qualifications: Relevant certifications or qualifications in automotive service or related fields.
* Language Skills: Fluent in English, both written and verbal.
* Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
* Organizational Skills: Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
Benefits
We offer a competitive salary package, comprehensive training, and opportunities for career growth and development. Our benefits include:
* Employment Assistance Programme: Access to support and resources for career development and well-being.
* Industry-leading Training: Ongoing training and development opportunities to enhance your skills and knowledge.
* Competitive Salary and Bonus Scheme: A rewarding remuneration package with opportunities for bonus payments.
About Us
We are a leading motor retailer with a commitment to excellence and customer satisfaction. We value our employees and strive to create a positive and supportive work environment that promotes career growth and development.
If you are a motivated and ambitious individual with a passion for delivering exceptional customer service, we would love to hear from you.