Reporting to the Head of Claims/Technical Claims Manager, the role requires the holder to provide full Claims administration assistance to the Claims teams via processing client communication, daily reporting, liaising with Medical Professionals whilst adhering to company policies and regulation.
Key Responsibilities
* They will deliver on our promise to our customers by administering all group risk schemes to the highest standards whilst supporting customer retention strategies. The primary objective is to support the business in achieving all KPIs set by delivering excellent Claims administration service throughout the lifetime of the products and the client relationship.
* To manage all Claims administration tasks efficiently by applying best practice approach where possible in order to meet competency levels and qualifications required to work in a busy Group Risk function under MCC guidelines.
* The role holder will complete administration on all Group Risk product claim applications, typically - life, critical illness and income protection/disability on Irish and international schemes/policies as they occur, within agreed turnaround times.
* The role holder will be required to liaise with Utmost Group companies, GEB, Reinsurers, Chief Medical Officer, IME Consultants, Tele-Interview Providers, Investigation services companies, Marsh, outsourced services and UPE Finance Dept & Payroll providers in order to complete payrolls as they arise – weekly/monthly and to ensure prompt and excellent service delivery on claims.
Key Tasks
* Customer Relationships - To maintain effective broker relations, providing customers with prompt, accurate and comprehensive replies.
* Maintain key relationships (Internal & External) - Builds and maintains effective working relationships with Utmost colleagues in multiple Jurisdictions, Marsh Ireland, Morgan Ash, Advance Medical and all external service providers to cover claim management operational issues.
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