Job Description:
We are seeking an experienced Service Delivery Manager to lead the management and delivery of managed services to our large and high-profile customers in adherence with agreed contractual terms and specified SLAs. The successful candidate will be responsible for driving continuous improvement and innovation, as well as owning the management and delivery of managed services.
Key Responsibilities:
* Manage service delivery in a multi-vendor, multi-shoring team supporting critical revenue-generating applications, all its infrastructure and security plan management.
* Define and adhere to boundaries of what is 'BAU' and what is 'Project Work'.
* Understanding the customer's business process cycle and manage resourcing levels appropriately.
* Manage client, joint and NTT DATA risks effectively for the benefit of both parties.
The role requires strong communication and stakeholder management skills, as well as experience working in a fast-paced environment.