Job Overview
BrookLodge & Macreddin Village is seeking a highly motivated and customer-focused Food and Beverage Supervisor. The ideal candidate will have strong leadership skills, a keen eye for detail, and a passion for delivering exceptional service. As a key member of our Food and Beverage team, you will ensure that every guest enjoys a top-tier dining experience while maintaining smooth, efficient operations.
Key Responsibilities
Supervise Daily Operations: Oversee and coordinate the breakfast and lunch services, ensuring seamless, efficient service for all guests.
Team Leadership: Lead, motivate, and develop the Food and Beverage team, ensuring high standards of performance, hospitality, and teamwork.
Guest Experience: Provide outstanding customer service, handling guest inquiries and feedback promptly and professionally. Ensure all guests' needs are met to create memorable dining experiences.
Collaboration: Work closely with the Managers, chefs, and other departments to maintain high standards of quality, presentation, and service.
Training & Development: Assist with the training of new team members, ensuring they understand service standards, food safety regulations, and the importance of guest satisfaction.
Operational Efficiency: Monitor and manage service flow during peak hours, ensuring all areas are adequately staffed and that service runs smoothly.
Health & Safety Compliance: Ensure all food safety, health, and hygiene standards are strictly followed in accordance with company policies and legal requirements.
Guest Feedback: Gather and respond to guest feedback, using insights to improve and refine the service experience.
Administrative Support: Assist with scheduling, stock management, and other administrative tasks as required to ensure smooth operation.
Qualifications
Proven experience in a supervisory role within the food and beverage industry, ideally in a hotel or restaurant environment.
Solid understanding of food and beverage operations, particularly breakfast and lunch service.
Strong leadership skills with the ability to inspire and guide a team.
Excellent communication and interpersonal skills, with a focus on delivering exceptional guest experiences.
Ability to work in a fast-paced environment, multitask, and adapt to changing priorities.
Flexible availability, including early mornings, weekends, and holidays.
Food safety certification is desirable but not essential.
Benefits
Complimentary lunch on shift
Employee discounts across BrookLodge & Macreddin Village
Opportunities for career growth and development
A supportive, friendly work environment in a stunning location
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