HR Talent Acquisition Specialist EMEA at CDS, a Hewlett Packard Enterprise company
Who We Are
CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to HPE customers and delivering business-oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.
CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise's values and commitments to employees and customers alike.
Role Overview
We are looking for an experienced Network Operations Engineer who will work as part of the client's team providing Network Infrastructure support across the client estate.
The role will be onsite support mainly, so will require travel.
Primary responsibilities include reviewing & guiding new service requirements, project delivery, configuration changes & upgrades, engaging with Aruba TAC to manage complex technical queries, and ensuring SLA requirements and Customer Satisfaction metrics are on or above target.
Responsibilities
Close contact with the customer to ensure project deliverables
Manage communication with customer on complex technical problems
Develop and follow network and security architecture projects and solutions
Ensure SLA requirements and Customer Satisfaction metrics are on or above target
Provision network device configuration via iMC or local to device to supplied requirements
Own risk and escalation
Adhere to strict policies and processes around security and data protection
Ensure the escalation process is followed and any issues are communicated appropriately to internal and customer management teams
Drive HPE value-add service enhancements through innovation and process improvement
Troubleshoot hardware and firmware issues on all networking infrastructure
Required Skills and Attributes
Aruba / HPE - Comware & iMC Orchestrator, minimum 4 years experience
Good knowledge of BGP eVPN environments
Display enthusiasm, knowledge, and understanding of LAN technologies
Exceptional customer service skills including the ability to simplify technical detail
Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines
Confident, collaborative working style and able to interface with people of all levels
Proactive approach to work activities & support of colleagues
Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership
EEO Statement
At CDS, we are an equal opportunity employer.
We attract and retain the best-qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.
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