Reception Supervisor –Luxury HotelWe are recruiting for a full time ReceptionSupervisor to provide quality service to our guests, in line with TheRed Carnation Hotels standards.Location: Cong, County Mayo, Ireland Employment type: FulltimeWorking pattern: 5 days over 7 days – including some weekends & BankHolidaysWho are we?The Lodge at Ashford Castle is sitting within the magnificent350 acre estate of Ashford Castle, this property overlooks magical LoughCorrib. Originally built in 1865, The Lodge offers country house charm, finedining in Wilde's Restaurant and an exceptional range of estate activities. Oneof Ireland's finest wedding destinations, pairing warm Irish hospitality with amodern appeal. Key responsibilities of the ReceptionSupervisor will include:Maintain full knowledge of Front of House systemsand procedures, ensuring consistent implementation while on duty.Train, lead, and motivate the team to deliverservice in line with hotel standards.Supervise Front Office operations in a hands-oncapacity in the absence of the Front Office Manager.Support the reception team in delivering efficient,friendly arrivals and departures in accordance with hotel standards. Assist the reservations team with reservationprocessing as required.Operate and maintain the computerised reservationsand front office systems, ensuring all data is accurate and up to date.Deliver exceptional guest care at all times,anticipating guest needs and proactively exceeding expectations where possible.What we are looking for?Be a self-starter who thrives in a friendly,high-performing team environment.Have previous supervisory experience in a similarrole.Demonstrate strong communication skills andexcellent attention to detail.Remain calm and effective when managing a busyworkload and pressurised situations. Possess a friendly, professional, and outgoingmanner.Be enthusiastic, flexible, and adaptable.Be legally eligible to work in Ireland.What's in it for you?Professional, award winning training and development opportunitiesDiscounted accommodation rates with Red Carnation Hotel CollectionAnnual Staff Appreciation Party and other Employee Recognition EventsDiscounted rates with many local businesses and third party service providers (including Estate Activities)Heavily subsidised accommodation (subject to availability)Free meals on dutyComplimentary dry cleaning of business attireRecommend friend and family bonus schemeTwo paid volunteering days each yearHoliday allowance increasing with length of service up to 25 daysHotel based recognition incentivesFree access to Employee Assistance Programme
Red Carnation Hotels is an Equal Opportunities Employer. We celebratediversity and are committed to creating an inclusive environment for allemployees.As part of the recruitment process, we may electronically scan andsecurely store a copy of your passport, visa and/or ID card for the purpose ofverifying the authenticity of the document and establishing your Right to Workin the Republic of Ireland, in line with statutory requirements.#Lodgeprem